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Covid - 19 Operating Procedures

Dear all of our valued customers,
We all find ourselves in very strange, unknown times, however, DP | Vehicles are here! We now have our full team back, and we are online and on site for all of your questions and advice.
We now have all of these methods for you to get in touch;
   
Used vehicle sales
Q - I want to buy a car, can you sell it to me?
We are now back on site, as well as online so we can sell you a vehicle remotely or you can visit us, but firstly, what to expect from us;
  • A virtual walk around of our vehicle, this link will be sent to you either via SMS or email.
  • We can call you to discuss the vehicle and questions you may have OR this can be carried out via email or WhatsApp if this suits you better.
  • Structure a deal that suits your needs
  • Take a deposit online or in store to remove the vehicle from sale
  • We will then deliver the vehicle to your door or arrange a collection date.
Workshop / Aftersales
Q - I need my car repaired or serviced. Is your workshop open?
A - We are currently operating a Covid -19 non contact procedure at DP | Vehicles service centre to keep our customers safe, with these 7 simple steps.
1. Drop your vehicle off with us and park in our dedicated parking area
2. Our front door is unlocked and you will find a desk with a box to place your keys which gets wiped down after every use. This is also a safe distance to talk to our service advisor if you have any questions.
3. Then one of our service technicians will move your vehicle into our workshops
4. Works complete, we will contact you for payment and email or print your invoice (whichever you would prefer).
5. We will carry out an antibacterial clean down of your steering wheel, handles and controls.
6. You will be allocated a collection time to collect your vehicle all clean, safe and ready to go.
7. If you chose to pick your vehicle up in non working hours, you will be given a personalised code for our secure key safe located outside our service reception where you can complete your non contact service.
DP | Leasing
Q - Can we still discuss leasing options of a new vehicle?
A - Yes, this section of our business operates online and is open as usual.
*Please note - With a large number of car manufacture factories being closed due to the worldwide lockdown, this is affecting delivery times.
Thank you for all of your custom and we appreciate your support in these challenging times.
The DP | Group Team

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The Garage
A20
Main Road
Sellindge
Ashford
Kent
TN25 6AQ 01303 814141 enquiries@dpvehicles.com

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